ResponseCX | Pricing

Flat-Monthly Coverage

Predictable OPEX — Tiered by Outcomes

Choose a coverage band (outcomes/month). Setup fee underwrites integrations and onboarding.

Starter

Up to 1,500 outcomes/mo

$1,950/mo

Setup: $5,000

Get started

Growth

Up to 5,000 outcomes/mo

$3,900/mo

Setup: $12,500

Get started

Scale

Up to 20,000 outcomes/mo

$9,500/mo

Setup: $35,000

Get started

Enterprise

Up to 100,000 outcomes/mo

$18,000/mo

Setup: $50k–$250k

Get started

Pricing plan comparison
Coverage & Support
	Starter Up to 1,500 outcomes/mo $1,950/mo Setup: $5,000	Growth Up to 5,000 outcomes/mo $3,900/mo Setup: $12,500	Scale Up to 20,000 outcomes/mo $9,500/mo Setup: $35,000	Enterprise Up to 100,000 outcomes/mo $18,000/mo Setup: $50k–$250k
CTA	Get started	Get started	Get started	Get started
Outcome Coverage (per month)	Up to 1,500	Up to 5,000	Up to 20,000	20k–100k+
Support Hours	9×5	24×5	24×7	24×7
Setup Fee	$5,000	$12,500	$35,000	$50k–$250k
Advanced Analytics & SLAs	Not included in Starter	Not included in Growth	Included in Scale	Included in Enterprise
Workflow Orchestration (Shopify/NetSuite/3PL)	Not included in Starter	Not included in Growth	Included in Scale	Included in Enterprise
SSO & SOC 2 Posture	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Dedicated Infrastructure	Not included in Starter	Not included in Growth	Not included in Scale	Included in Enterprise
Custom Outcomes	Not included in Starter	Not included in Growth	Included in Scale	Included in Enterprise
Core Features
Core Order/Return/Subscription Automations	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Warranty / Replacement Automations	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Churn‑save & Payment‑retry Playbooks	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Generative Responses	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Knowledge Base RAG	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Tools / Function Calling	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
90+ Languages	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Agent Analytics	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Agent Responses	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Agent Evaluations	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Escalation Logic	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Agent Orchestration	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Custom Finetuned Models	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Computer Use	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Code Interpreter	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Image Generation	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Memories	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Custom Integration Support	Not included in Starter	Not included in Growth	Included in Scale	Included in Enterprise
MCP Server Integrations
Gorgias / Zendesk Integration	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Shopify Integration	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Recharge / Stay.ai Subscription Management	Included in Starter	Included in Growth	Included in Scale	Included in Enterprise
ShipStation Integration	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Google Drive Integration	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
Marketplace Integration (Amazon/TikTok/etc.)	Not included in Starter	Included in Growth	Included in Scale	Included in Enterprise
NetSuite Integration	Not included in Starter	Not included in Growth	Included in Scale	Included in Enterprise
3PL Integration	Not included in Starter	Not included in Growth	Included in Scale	Included in Enterprise
Administration
Admin Users	1	8	20	Unlimited
AI Agents	1	4	10	Unlimited
Integrations (connected apps)	3	10	20	Unlimited
Record Storage	Unlimited	Unlimited	Unlimited	Unlimited
Autonomous Outcomes Based Pricing
Pay‑as‑you‑go instead of a monthly commitment fee	$2/AO	$2/AO	$2/AO	$2/AO
Pre‑pay a committed amount of autonomous outcomes	$1.50/AO	$1.50/AO	$1.50/AO	$1.50/AO

Outcomes‑Based Pricing

Pay Only for Results

No monthly commitment. Pay per autonomous outcome (AO) — a successful resolution or action completed without human intervention. Pre‑negotiate your rates based on volume commitments.

Pay-Per-Outcome

Pay only for successful resolutions

Starting at $2.00/per outcome

Pay only for results
Transparent pricing
Monthly invoicing

Get Started

Volume Commitment

Pre‑negotiated rates for high volume

As low as $1.50/per outcome

Volume discounts
Priority support
Custom SLAs

Get Started

Enterprise Agreement

Custom pricing for your needs

Negotiated rates
Dedicated success team
White‑glove onboarding

Contact Sales

What Counts as an Outcome?

Successful Customer Resolutions

An outcome is counted when your AI agent successfully resolves a customer inquiry without human intervention.

Automated Actions

Includes order modifications, refunds processed, subscriptions managed, and tickets resolved autonomously.

Pre‑Negotiated Rates

Work with our team to define what constitutes an outcome for your business and negotiate volume‑based pricing.

Example Pre‑Negotiated Volume Pricing

Monthly Volume	Price per Outcome	Estimated Monthly Cost
0 – 1,000 outcomes	$2.00	$0 – $2,000
1,001 – 5,000 outcomes	$1.75	$1,751 – $8,750
5,001 – 10,000 outcomes	$1.50	$7,501 – $15,000
10,001+ outcomes	Custom Pricing	Contact for quote

* Pricing tiers are cumulative. Higher volume commitments unlock better rates.

Choose Flat Monthly or Outcomes‑Based

Prefer predictable coverage bands or pay‑as‑you‑go? We’ll calibrate to your ticket mix and seasonality.

Start Free Trial Schedule a Demo